Monday, 16 June 2008
Technology, Does It Do What It Says On The Tin?
I firmly believe that technology is critical to assisting our clients, but more importantly I feel it is that staff must make sure that there is a need for technology and if there is, that the fit is acceptable.
After analysing the internal procedures for a prospect client, a solution was suggested to utilise our internal web based purchase order management system called PowerView, the system requires almost zero training and provides full supplier disciplines and controls as well as excellent management reporting. PowerView would be very low cost, quick to implement with minimal disruption to the clients business and would enable internal resources to be reallocated.
Unfortunately the prospect decided to select a company offering a more complicated solution which included vendor interface, optimisation as well as additional benefits similar to PowerView. 18 months later we have re visited this prospective client to be advised the system was never implemented as it was too expensive, would impact their business and was too complicated.
We are now discussing again how to transition their business to PowerView as stage one so that they can receive the benefits of using a PO Management tool and then plan towards implementing them to our newly developed system “WorldView” which will enable full vendor interface, optimisation in addition to the benefits currently provided by PowerView.
We need to ensure that we implement any recommendations to our clients in a considered way to work positively and creatively with the business model and in this example if that means that the client should use a system that does not achieve all their goals to begin with, then we should be bold enough to make this recommendation, because as happened to the current incumbent, the solution will only be a false promise and ultimately a client lost.
P.S. Have you looked at our news feed lately? it has up to date information about Seafreight Surcharges, Strikes in S. Korea as well as details onthe cheapest fuel in the areas surrounding our offices. www.yrclogistics-rss.info
After analysing the internal procedures for a prospect client, a solution was suggested to utilise our internal web based purchase order management system called PowerView, the system requires almost zero training and provides full supplier disciplines and controls as well as excellent management reporting. PowerView would be very low cost, quick to implement with minimal disruption to the clients business and would enable internal resources to be reallocated.
Unfortunately the prospect decided to select a company offering a more complicated solution which included vendor interface, optimisation as well as additional benefits similar to PowerView. 18 months later we have re visited this prospective client to be advised the system was never implemented as it was too expensive, would impact their business and was too complicated.
We are now discussing again how to transition their business to PowerView as stage one so that they can receive the benefits of using a PO Management tool and then plan towards implementing them to our newly developed system “WorldView” which will enable full vendor interface, optimisation in addition to the benefits currently provided by PowerView.
We need to ensure that we implement any recommendations to our clients in a considered way to work positively and creatively with the business model and in this example if that means that the client should use a system that does not achieve all their goals to begin with, then we should be bold enough to make this recommendation, because as happened to the current incumbent, the solution will only be a false promise and ultimately a client lost.
P.S. Have you looked at our news feed lately? it has up to date information about Seafreight Surcharges, Strikes in S. Korea as well as details onthe cheapest fuel in the areas surrounding our offices. www.yrclogistics-rss.info
Labels: Communication, Service, Technology
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