Friday, 12 June 2009
Walk In The Park
In our industry where it is commonly agreed that formal training should be supplemented with on the desk coaching, it is great for me to walk into our Birmingham office with my manager Mike Collins, Senior VP of Global Operations & Sales. to hear how Tony Calnan our regional manager of 15 years talks so enthusiastically about his business unit as well as how he looks forward to Friday when he holds coaching sessions with his team.
These sessions can vary from simple "Customer First" examples to customs duty saving opportunities via regimes such as "first sale rule" or more in depth supply chain solutions.
The great thing to hear is how these are all focused on 'what else can we do for our client'. My job is a absolute walk in the park with guys like this on our team and staff in our offices so eager to be the best in the industry.
These sessions can vary from simple "Customer First" examples to customs duty saving opportunities via regimes such as "first sale rule" or more in depth supply chain solutions.
The great thing to hear is how these are all focused on 'what else can we do for our client'. My job is a absolute walk in the park with guys like this on our team and staff in our offices so eager to be the best in the industry.
Labels: Birmingham, Minimum Service Standard, Training
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