Andy Martin - YRC Logistics EU

Labels: Staff

Labels: airfreight, Customer Requests, Minimum Service Standard, YRC Logistics

For staff based in YRCL Egham office this Sunday 25.10.09 you can give blood at Egham Youth Centre. If you are not a blood donor already if you log onto https://secure.blood.co.uk/ you can register plus establish the next venue in your area. It is one of those things we can all do that saves lives but costs nothing.

Labels: Blood Donor

I had an interesting meeting this week during which we agreed to partner with a company that will now allow us to offer UK distribution of parcels & Pallets for our clients. Over the past two years we have been able to deliver significant savings to our clients with our European Transportation Management system and we believe that we will now be able to do the same for UK parcels using an advanced technology solution that selects the best service provider for each shipment as well as managing, tracking and reporting on each delivery, so what is normally a labour intensive task for our clients to complete in house, could now be greatly reduced if not eliminated.

Labels: Pallet, Parcels, UK Distribution

I wonder how many of us are guilty of thinking we engage with our offices, agents and partners overseas when indeed we are probably just telling them. I know I do this in my home life when I call my wife to say I have booked us to a dinner party to meet an important person when I should be explaining to her why it is important and why she needs to miss the X factor! Seriously I get away with it because she has been with me for over 25 years but in business it is different.

One of the core items we have for client reviews is finding ways to add value. A conversation could go like ' Mr Client as part of our process I need to find a way of add extra value to your business and I have discovered by consolidating your goods from X and Y via origin Z, I can save you £££ annually'.

If we then just send a message to our origin offices to say we have a change of SOP and please follow these new instructions we are telling and not engaging. What we should be doing is engaging them in the solution before we present it to the client, they may add others ideas to help with our drive to add value to the client, but as a minimum, they will be engaged and continue to feel part of the solutions we are offering our clients.

I have worked at a number of global logistics companies where this is an issue. It is good that we recognise this and work hard on continually improving internally to ensure we are giving our clients the best options.

Labels: Minimum Service Standard, Quote to Win, Strategy