Friday, 22 May 2009
Making A Postive Difference For Our Clients
To round off the week I received a fantastic telephone call updating me on a business review with a new export client that produces staging equipment.
The client moved straight into our top 50 in April and during the review their senior management team advised us that we had made such a positive difference to their business compared to their previous forwarder, the main reasons for the increase in service is due to the information they receive about their shipments, YRC staff enthusiasm and competitive solutions as key reasons why they are so pleased to have made the change.
The client moved straight into our top 50 in April and during the review their senior management team advised us that we had made such a positive difference to their business compared to their previous forwarder, the main reasons for the increase in service is due to the information they receive about their shipments, YRC staff enthusiasm and competitive solutions as key reasons why they are so pleased to have made the change.
Labels: Communication, Minimum Service Standard, New business
Saturday, 16 May 2009
A keen eye on driving clients costs down
My week ended with Markus Higham and myself on a conference call with 40 sales and key management staff from 11 countries across Asia. Markus is the YRCL EU internal focal point to support our staff and clients with the best solutions to improve their supply chain with a keen eye to drive their costs down. Sometimes, actually often, this includes questioning how and when they move their cargo (or rather should I say their livelihood) around the world. In difficult economic times, calls like this remind me what a difference we can make to our clients by (forgive the cliche) acting global but thinking local.
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