Monday, 26 October 2009
Glasgow Exceeds Clients Expectations
I was updated over the weekend on a situation which I believe most logistics companies would have said "it is outside our control" or "outside our responsibility".
Our team in Glasgow did not think like this and the result was a negative situation was turned into a positive one. I received a client message this morning as per below which is a great start to a Monday morning, my thanks and appreciation to the Glasgow staff.
"Catriona, This is just a mail to say thanks for the support of you and your team on Saturday. It looks like the cause of the confusion was the cargo wasn't fully unloaded from the plane in Houston on Friday. As you know the crate arrived in Houston on Saturday evening, our team in the US worked late into the evening on Saturday to retrieve a difficult situation and satisfy our customers needs. Thanks again for your support."
Labels: airfreight, Customer Requests, Minimum Service Standard, YRC Logistics
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