Friday, 22 May 2009
Making A Postive Difference For Our Clients
To round off the week I received a fantastic telephone call updating me on a business review with a new export client that produces staging equipment.
The client moved straight into our top 50 in April and during the review their senior management team advised us that we had made such a positive difference to their business compared to their previous forwarder, the main reasons for the increase in service is due to the information they receive about their shipments, YRC staff enthusiasm and competitive solutions as key reasons why they are so pleased to have made the change.
The client moved straight into our top 50 in April and during the review their senior management team advised us that we had made such a positive difference to their business compared to their previous forwarder, the main reasons for the increase in service is due to the information they receive about their shipments, YRC staff enthusiasm and competitive solutions as key reasons why they are so pleased to have made the change.
Labels: Communication, Minimum Service Standard, New business
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