Andy Martin - YRC Logistics EU

In time when all companies are driving new and creative campaigns to win business I get great pleasure when a two year trading client has just quadrupled their business with YRC Logistics. 

An extract from their letter is below

 “Our decision is influenced by price and the work Marcus has done for Andrew on getting competitive rates for us, but also heavily influenced by service. I wanted to repeat that we find all of the YRC team really helpful, responsive and easy to work with, and for Andrew and I this has been critical in our decision making. I know that when we can enhance this further with additional reporting and particularly PVPO we will be in a much stronger position to both understand our costs, but also work with you on making sure we are making correct decisions, such as additional consolidation.”

I would like to use my blog to personally thank our team as follows: -

• Vicki Farnden & Luke Davies for the day to day communication and operation. They are client facing but similar to accounts, warehouse, admin support, reception they are not always as high profile, but they are all just as important in looking after our clients.
• Richard Ferris for compliance excellence which rivals any outside specialist customs consultancy.
• Markus Higham and the procurement and implementation team
• PowerView Purchase Order, PVPO, development team.
• Dean Townsend for looking after this client overall and taking this client’s business personally and looking after their interests.  

I would like to make a special note of thanks to Luke. He is a young guy who probably has the most difficult travel to work via various buses & trains. It is a bit like a journey I recall my dear old grandmother talking about when she first started work in 1900.  He is always cheerful, prompt and efficient. I hear nothing but positive feedback from colleagues and clients alike. Great job Luke.

Labels: Core Values, Minimum Service Standard, Service

# posted by Andy Martin @ Friday, March 20, 2009