Friday, 5 December 2008
Simple Reason for Success
It is great when I hear a success story about winning a new client. It is sometimes even better when I hear that we have developed more business from a existing client.
Our London team with Markus Higham, Vince Thomson and Martin Wall have been handling the airfreight for a client over a number of years. With our improved seafreight procurement we are now in a position to offer very competitive rates for their 2500 teu per annum and have secured this business.
I believe while the rates were important, that fact they have trusted us with this large part of their business is because of the deep customer service ethos. Guys like the above really understand they are not just moving boxes they are moving someones livelihood and this is a responsibility not to be taken lightly.
My thanks to the team for a great job.
Our London team with Markus Higham, Vince Thomson and Martin Wall have been handling the airfreight for a client over a number of years. With our improved seafreight procurement we are now in a position to offer very competitive rates for their 2500 teu per annum and have secured this business.
I believe while the rates were important, that fact they have trusted us with this large part of their business is because of the deep customer service ethos. Guys like the above really understand they are not just moving boxes they are moving someones livelihood and this is a responsibility not to be taken lightly.
My thanks to the team for a great job.
Labels: Core Values, Minimum Service Standard, New business, Sales
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