Tuesday, 16 September 2008
What makes me proud to be Managing Director of YRC Logistics?
Dean Townsend, one of the brightest talents at YRC Logistics is a guy that started working with me 13 years ago when we were an independent UK freight forwarder.
He has worked in a number of departments and management roles before moving becoming a senior business development Manager. When Dean secures a client he always follows the standard implementation process, but he also always takes extra care to make sure the client is more than satisfied. Recently he secured a forwarding and distribution client, which we are very excited about developing more with. There have been some challenges, especially in the warehouse and distribution side. Dean has rolled his sleeves up and worked night and day on the floor to help through some initial dangerous situations. I am so proud that we have guys like Dean who really do care about their clients; it is not just a job to them.
Below is a section of the thank you letter received from the client to Dean
Cool thanks Dean
Dave will let you know when to dispatch Czech, Italy, Sweden and Denmark which should be early next week. And I will arrange for Dubai and Russia to be collect early next week also
Despite the few hiccups (mostly our suppliers fault), i think you handled the whole thing really well, and we really appreciate the work you've put in.
Let make the review meeting down the Pub, because i owe you a beer
Cheers
He has worked in a number of departments and management roles before moving becoming a senior business development Manager. When Dean secures a client he always follows the standard implementation process, but he also always takes extra care to make sure the client is more than satisfied. Recently he secured a forwarding and distribution client, which we are very excited about developing more with. There have been some challenges, especially in the warehouse and distribution side. Dean has rolled his sleeves up and worked night and day on the floor to help through some initial dangerous situations. I am so proud that we have guys like Dean who really do care about their clients; it is not just a job to them.
Below is a section of the thank you letter received from the client to Dean
Cool thanks Dean
Dave will let you know when to dispatch Czech, Italy, Sweden and Denmark which should be early next week. And I will arrange for Dubai and Russia to be collect early next week also
Despite the few hiccups (mostly our suppliers fault), i think you handled the whole thing really well, and we really appreciate the work you've put in.
Let make the review meeting down the Pub, because i owe you a beer
Cheers
Labels: Communication, Core Values, Service, warehouse
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