Wednesday, 3 September 2008
Corrective Action
I believe the measure of a good logistics company is how you react when disaster hits. Recently I had reported to me via our management structures, an issue with a delayed groupage seafreight consignment.
Once the delay was identified our local manager sourced an alternative mode of transport. He then hand delivered the shipment to our client earlier today with a personal apology. The goods were delivered in good time when it had previously appeared it would be likely to miss a critical deadline. The client has been kind enough to acknowledge that this was a good job and emailed a thank you message which was great to receive.
Once the delay was identified our local manager sourced an alternative mode of transport. He then hand delivered the shipment to our client earlier today with a personal apology. The goods were delivered in good time when it had previously appeared it would be likely to miss a critical deadline. The client has been kind enough to acknowledge that this was a good job and emailed a thank you message which was great to receive.
Labels: Communication, Core Values, Minimum Service Standard, Reporting Structures
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