Wednesday, 16 July 2008
Nice end to the day
I have just received a copy of an email from one of our sales managers directed to London Operational staff.
I'll just quote his message, thank our staff and go home happy.
" I just had a conversation with new client of YRCL. The client started trading unexpectedly 3 days before my 2 week holiday, which was not ideal preparation.
The SOP was still not fully completed and as with any new client there is sometimes limited knowledge of all the minor requirements. The client was blown away with the service levels received from both London and Amsterdam.
They acknowledged the somewhat limited knowledge of all their needs as the start was earlier than expected, but I am pleased to say they were blown away by the attention and service received.
Thank you to everyone involved , you are the best. Working in sales can be lonely sometimes but it is times like this make me very proud to work for YRCL."
I'll just quote his message, thank our staff and go home happy.
" I just had a conversation with new client of YRCL. The client started trading unexpectedly 3 days before my 2 week holiday, which was not ideal preparation.
The SOP was still not fully completed and as with any new client there is sometimes limited knowledge of all the minor requirements. The client was blown away with the service levels received from both London and Amsterdam.
They acknowledged the somewhat limited knowledge of all their needs as the start was earlier than expected, but I am pleased to say they were blown away by the attention and service received.
Thank you to everyone involved , you are the best. Working in sales can be lonely sometimes but it is times like this make me very proud to work for YRCL."
Labels: Amsterdam, Freight, Service
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