Thursday, 24 July 2008
Customer Service!
My customer service 'beef' today is one that happens all the time to me. I had an early flight from Heathrow Airport and as always for me after check in and security, time is short. I have no issue with security as there is nothing more important than getting it right in this area. Once through I wanted to grab a couple of newspapers, quickly and while speeding to my flight. As usual, no matter what time I fly at, the queue to buy a newspaper was miles long as it is mixed with buying other items. I didn't bother. The lost sales would be about GBP 2.50. I am sure millions are lost due to this. In the USA they have vending machines, if they had the same in Heathrow even if they had a surcharge added, they would have gained my custom.
Labels: Service
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