Monday, 9 June 2008
Email Communication
Do you get frustrated when receiving internal email asking you for a solution or opinion for the 'below' and then spend hours trying to understand a string of email communication?
I have found asking the sender to provide a summary of the 'below' with exactly what is required, saves time and ensures the request is fully understood. Especially important when communication is from overseas offices.
Although I have found this is not just an internal issue, we are still encouraging our staff to ensure the email summary is a working practice, so we can answer our clients faster and accurately, which is of course all important.
Lastly, we had our national sales meeting Thursday 5th and was very impressed by the presentations and I intend to set some time aside this week so that I can share some of the good story's and ideas that came out of the day.
I have found asking the sender to provide a summary of the 'below' with exactly what is required, saves time and ensures the request is fully understood. Especially important when communication is from overseas offices.
Although I have found this is not just an internal issue, we are still encouraging our staff to ensure the email summary is a working practice, so we can answer our clients faster and accurately, which is of course all important.
Lastly, we had our national sales meeting Thursday 5th and was very impressed by the presentations and I intend to set some time aside this week so that I can share some of the good story's and ideas that came out of the day.
Labels: Communication, Email, Sales
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