Thursday, 8 May 2008
Core Values a part of our DNA
As the Managing Director of a company that has undergone a number of external changes in ownership, but actually very little change internally in respect to key management and service standards. I wanted to share how I feel embracing global cultures can help local staff and therefore local clients.
YRC Logistics (YRCL) has some very important core values and if you read my Blog in the future you will no doubt see reference to these on a regular basis as I believe they are at the centre of every good company.
The YRCL core values are Exceed Client Expectations, Act with Integrity, Value our People, Demonstrate Good Citizenship, Work Safely, Embrace Teamwork. I like the fact that, while these values may not have been documented in this manner when we were a private UK forwarder, they were a key part of our DNA.
For me if our staff are not motivated to 'do more than anyone else' for the client then all the systems in the world are a waste of time. On that note I am proud to be arranging our attendance to the 13th IFW Award night on 18th June with YRCL a finalist in People Development and Business Improvement. Without our staff and our culture we would be at home watching Coronation Street rather than attending this prestigious event.
YRC Logistics (YRCL) has some very important core values and if you read my Blog in the future you will no doubt see reference to these on a regular basis as I believe they are at the centre of every good company.
The YRCL core values are Exceed Client Expectations, Act with Integrity, Value our People, Demonstrate Good Citizenship, Work Safely, Embrace Teamwork. I like the fact that, while these values may not have been documented in this manner when we were a private UK forwarder, they were a key part of our DNA.
For me if our staff are not motivated to 'do more than anyone else' for the client then all the systems in the world are a waste of time. On that note I am proud to be arranging our attendance to the 13th IFW Award night on 18th June with YRCL a finalist in People Development and Business Improvement. Without our staff and our culture we would be at home watching Coronation Street rather than attending this prestigious event.
Labels: Core Values, Service
Subscribe to Posts [Atom]
Post a Comment